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Jul
21

What if my car is damaged during transport?

Damaged car while transportIf you are not prepared. This can be a scary moment.  But, it doesn’t have to be.  During the time that you are screening and comparing quotes is the proper time to put this issue to rest once and for all.

Any trucker/carrier participating in auto transport is required by the FMCSA (Federal Motor Carrier Safety Administration) to have insurance.  But the real question is do they have it ??

You can check it out yourself online at the website for the Federal Motor Carrier Safety Administration.

If you are dealing with a Carrier (Trucker) you can simply ask them to fax or email you a copy of their insurance.  If you are working with a Broker just ask the Broker and he will be glad to advise you.  This is part of the service that a Broker is always happy to provide.

 But, what do I do if my car is damaged during car shipping ?

Answer:  When the car arrives at it’s destination, do not sign the bill of lading until you (or your representative) and the driver inspect the car together.  If damage is present that was not there when the car was shipped, note it on the bill of lading before signing and get a copy.  Ask the driver for his proof of insurance (you are looking for cargo insurance not liability insurance) All you need do is file a claim with the Carrier’s Insurance Provider along with a copy of the bill of lading that shows the damage (signed by both you and the carrier) and an estimate of repairs from a body shop.

 Upon discovery of damage and while still with the driver, it is always a good idea to make a call to his insurance company and simply ask them how they would like to proceed.  They will direct you in how to file a claim with them and you will find that the insurance company will be very pleasant and helpful as they really have no reason to be otherwise.  If you can’t reach the insurance company representative it’s still not the end of the world, call your Auto Transport Broker, he can help.

Don’t forget:  Household goods being transported inside your car are not supposed to be there (by rules of the Federal Motor Carrier Safety Administration) and are not covered in the driver’s insurance.

 Although kinda scary light damage is not unusual during auto transport and is handled in a rather routine manner.  You will be taken care of and your car will be fixed and guess what ????   This problem too will simply go away.

 If you request your car shipping quotes from www.best-transport-quotes.com you can rest assured that all carriers have been checked out during the quote process.  They will always be the good guys. Count on it !

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